Terms of Service

1.About the Services

MHR Products provides generalized human resources document templates and related compliance content ("Templates") intended for purchase by businesses. Templates are designed to be compliant with applicable jurisdictional and employee-scale requirements at the time of delivery and are updated to reflect relevant legislative changes. Templates are intended to be customized by the purchasing business for its specific use.

No Legal or HR Advice. The Templates and any related content (including newsletters, annotations, checklists, and examples) are provided for informational purposes only and do not constitute legal advice, employment law advice, tax advice, or human resources consulting. MHR Products is not a law firm, and no attorney-client relationship is formed through your use of the Services. You are solely responsible for the accuracy, suitability, and lawful use of any Template after customization. We strongly recommend that you consult a licensed attorney or qualified HR professional before relying on any Template.

2.Eligibility and Account Registration

To use the Services, you must have the legal authority to enter into a binding contract on behalf of yourself or the business you represent. By registering an account, you represent and warrant that all information you provide is accurate, complete, and current, and that you will maintain and update such information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account.

3.Subscriptions, Pricing, and Billing

3.1 Subscription Tiers

We offer the following subscription tiers, each available on a monthly or annual billing cycle:

• Tier 1 — Templates and compliance checklist: $59 per month or $599 per year.
• Tier 2 — Tier 1 contents plus newsletter coverage of relevant legislative updates (including, where applicable, PAGA, leave laws, and minimum wage updates) and plain-English annotations of Templates: $119 per month or $1,199 per year.
• Tier 3 — Tier 2 contents plus a detailed outline of intricacies and illustrative examples of compliance considerations: $239 per month or $2,399 per year.

Subscription features, descriptions, and pricing are as described on the Site at the time of purchase. We reserve the right to modify subscription tiers, features, and pricing at our discretion, subject to the notice provisions set forth in these Terms.

3.2 Payment and Initial Charge

All payments are processed in U.S. dollars by our third-party payment processor, Stripe, Inc. We accept payment by major credit card. By providing payment information, you authorize us (and our payment processor) to charge the payment method on file for all applicable fees. Because subscription content is made available immediately upon purchase, you are charged at the time of signup or purchase.

3.3 Automatic Renewal Disclosure and Consent

AUTOMATIC RENEWAL TERMS — PLEASE READ CAREFULLY. By default, your subscription will automatically renew at the end of each billing period (monthly or annual, as selected) for successive periods of the same length, and your payment method on file will be charged the then-current applicable subscription fee, unless and until you cancel or switch to manual renewal in accordance with these Terms. You may opt out of automatic renewal at any time by adjusting your renewal preferences in your account portal at mhr-products.com to set renewal to manual. If renewal is set to manual, your subscription will not renew automatically and your access will end at the conclusion of your then-current billing period unless you affirmatively renew.

During the signup process, you will be asked to provide affirmative consent to the automatic renewal terms and the recurring charge to your payment method. You will receive an acknowledgment of your subscription, including a description of the recurring charges, the cancellation policy, and instructions for canceling or switching to manual renewal.

Renewal Reminder. We will send a renewal reminder by email to the address on file approximately five (5) days prior to each automatic renewal, advising you of the upcoming charge and providing instructions for cancellation or switching to manual renewal.

3.4 Price Changes

We may change subscription pricing from time to time. Any change to the recurring price of your subscription will be communicated to you by email to the address on file at least thirty (30) days before the change takes effect. If you do not agree to the new price, you may cancel your subscription before the change takes effect; continued use of the Services following the effective date of the price change constitutes acceptance of the new price.

3.5 Failed Payment and Suspension

If a scheduled payment fails, you will enter a fourteen (14) day grace period during which we will attempt to contact you by email to resolve the issue and may retry the charge. During the grace period, your access to the Services will continue. If, at the end of the fourteen (14) day grace period, the outstanding amount has not been paid in full, we may suspend your account and access to the Services until payment is received. Continued non-payment may result in termination of your account in accordance with Section 5.

3.6 Taxes

All fees are exclusive of any applicable taxes, levies, or duties imposed by taxing authorities. Where required, we will collect applicable sales tax. You are responsible for payment of any taxes associated with your purchase, other than taxes based on our net income.

3.7 No Usage Limits

There are no usage limits on Templates or content within your subscription tier; however, your use remains subject to the license restrictions set forth in Section 7.

4.Referral Program

We offer a referral program under which existing subscribers may earn discounts on their subscription fees by referring new customers, subject to the following terms:

• Direct Referrals Only. The referral discount applies only to direct referrals, meaning a new paying customer who signs up using the referrer's referral mechanism. Referrals of referrals (indirect or downstream referrals) do not qualify for any discount.
• Discount Amount. For each qualifying direct referral who signs up and completes payment, the referring subscriber receives a 10% discount on their next billing period's subscription fee. For monthly subscribers, the discount applies to the following month's fee. For annual subscribers, the discount is provided as an account credit equivalent to 10% of one month at the referrer's current tier.
• Stacking and Cap. Referral discounts may compound across multiple qualifying direct referrals within the same billing period, up to a maximum of seventy percent (70%) off. The combined discount in any given billing period will not exceed 70% of the applicable subscription fee.
• Application. Earned discounts apply only to the next relevant billing period following the qualifying referral and do not roll over to subsequent billing periods if not used. Discounts have no cash value and are non-transferable.
• Eligibility and Termination. We reserve the right to disqualify referrals that we determine, in our reasonable discretion, to be fraudulent, self-referrals, or otherwise inconsistent with the spirit of the program, and to modify or terminate the referral program at any time on reasonable notice.

5.Cancellation and Termination

5.1 Cancellation by You

You may cancel your subscription at any time through your account portal at mhr-products.com. Cancellation is self-service and does not require contacting customer support, although you may also email [email protected] if you experience difficulty. Cancellation will take effect at the end of your then-current billing period. You will retain access to the Services for the remainder of the paid period, after which your access will end and your subscription will not renew.

5.2 Termination by Us

We may suspend or terminate your account and access to the Services, with notice to your email address on file, for any of the following reasons: (a) material breach or repeated breach of these Terms, including violation of the license restrictions in Section 7; (b) non-payment of fees following the grace period described in Section 3.5; or (c) fraud, misrepresentation, chargeback abuse, or other unlawful activity in connection with your use of the Services.

5.3 No Refunds on Termination

Termination by us under Section 5.2 does not entitle you to any refund of fees previously paid, except where a refund is required by applicable law.

5.4 Effect of Cancellation or Termination

Upon cancellation or termination, your right to access and use the Services will end. Sections of these Terms that by their nature should survive (including, without limitation, Sections 6, 7, 8, 9, 10, 11, 12, 13, 14, and 15) will survive termination.

6.Refund Policy

All sales are final. Because Templates and subscription content are delivered electronically and made available immediately upon purchase, MHR Products does not offer refunds for any subscription fees, whether monthly or annual, used or unused, including upon cancellation or termination, except where a refund is required by applicable law (including, without limitation, the California Automatic Renewal Law and other consumer protection statutes that may apply). If you believe you are entitled to a refund under applicable law, please contact us at [email protected].

7.License and Permitted Use

License Grant. Subject to your compliance with these Terms and your payment of all applicable fees, MHR Products grants you a limited, non-exclusive, non-transferable, non-sublicensable license, during the term of your active subscription (and, for any Template downloaded during your subscription, on a perpetual basis solely for your internal business use of the customized version), to access the Services and to download, customize, and use the Templates for your own internal business operations or those of the single business entity you represent.

Restrictions. You may not, and you may not permit any third party to: (a) resell, sublicense, lease, distribute, publish, or otherwise commercially exploit any Template or other content provided through the Services; (b) share account access with any third party or any other business entity; (c) post any Template (whether in original or customized form) on a public website, template library, or repository; (d) remove or alter any proprietary notices; (e) use the Services to develop a competing product or service; or (f) use the Services in any unlawful manner or in violation of these Terms.

8.Intellectual Property

8.1 Our IP

The Services, including all Templates, content, newsletters, annotations, checklists, examples, software, designs, logos, trademarks, and the look and feel of the Site, are owned by MHR Products or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. Except for the limited license granted in Section 7, no rights or licenses are granted to you under these Terms, whether expressly, by implication, estoppel, or otherwise.

8.2 Your Customizations

As between you and MHR Products, you retain ownership of any business-specific information and customizations you add to a Template. You grant MHR Products no rights in your customizations. The underlying Template framework, structure, and content remain the property of MHR Products.

8.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant MHR Products a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without obligation to you.

9.DMCA Notice and Copyright Policy

MHR Products respects the intellectual property rights of others and expects users of the Services to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. § 512, we will respond expeditiously to claims of copyright infringement that are reported to our designated copyright agent.

If you believe that material accessible on or through the Services infringes a copyright you own or control, you may file a notification of claimed infringement by providing our designated agent with the following information in writing:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing, with information reasonably sufficient to permit us to locate the material;
• Your contact information, including address, telephone number, and email address;
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Designated DMCA Agent: MHR Products LLC, Attn: DMCA Agent, [email protected].

We reserve the right to terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

10.Privacy and California Consumer Privacy Rights

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect, use, and retain information as described in the Privacy Policy.

10.1 Data Retention

We generally retain customer account data for up to five (5) years following cancellation or termination for legal, accounting, fraud-prevention, and legitimate business purposes. Notwithstanding this retention period, we will honor verified requests for deletion or other rights exercises required under applicable law, including the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively, the "CCPA"). Where you exercise a right that requires earlier deletion, we will delete or de-identify your data in accordance with applicable law, except for information we are permitted or required to retain (for example, for tax, audit, fraud-prevention, or legal-defense purposes).

10.2 Your CCPA Rights

If you are a California resident, you have the following rights under the CCPA, subject to certain exceptions:

• Right to Know. The right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting or selling/sharing it, and the categories of third parties with whom we share it.
• Right to Delete. The right to request deletion of personal information we have collected from you.
• Right to Correct. The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing. The right to opt out of the sale or sharing of your personal information, to the extent applicable.
• Right to Limit Use of Sensitive Personal Information. The right to limit our use and disclosure of sensitive personal information, to the extent applicable.
• Right to Non-Discrimination. The right not to receive discriminatory treatment for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at [email protected]. We will verify your identity before fulfilling any request, as required by the CCPA. You may also designate an authorized agent to make a request on your behalf, subject to verification.

10.3 Data Export

While we do not provide an automated data export upon cancellation, California residents may exercise their right to access and portability under the CCPA by submitting a verifiable consumer request to [email protected].

11.Disclaimers

THE SERVICES, INCLUDING ALL TEMPLATES AND CONTENT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, MHR PRODUCTS DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY TEMPLATE OR COMPLIANCE INFORMATION WILL BE COMPLETE, ACCURATE, OR CURRENT FOR YOUR PARTICULAR CIRCUMSTANCES.

Templates are general in nature, and laws vary by jurisdiction and change frequently. Your use of any Template is at your own risk. You are solely responsible for confirming current legal requirements applicable to your business and consulting qualified counsel where appropriate.

12.Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MHR PRODUCTS, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF MHR PRODUCTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MHR PRODUCTS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES YOU PAID TO MHR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13.Binding Arbitration and Class Action Waiver

13.1 Agreement to Arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with MHR Products (a "Dispute") will be resolved exclusively through final and binding arbitration administered by JAMS under its then-current Streamlined Arbitration Rules and Procedures (or, for claims exceeding the Streamlined threshold, the Comprehensive Arbitration Rules and Procedures), rather than in court, except as set forth below.

13.2 Arbitration Procedure

The arbitration will be conducted by a single, neutral arbitrator. The seat and place of arbitration will be San Diego, California, although for individual claims, hearings may be conducted by telephone or video conference where permitted by the JAMS rules. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this arbitration agreement.

13.3 Class Action Waiver

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable as to any claim, that claim will be severed from the arbitration and may proceed in court, but the remainder of this Section will remain in full force and effect.

13.4 Exceptions

Notwithstanding the foregoing, either party may (a) bring an individual action in small-claims court for claims within that court's jurisdiction; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or stop infringement, misappropriation, or violation of intellectual property rights or breaches of confidentiality.

13.5 Opt-Out

You may opt out of this arbitration agreement by sending a written notice to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.

14.Governing Law and Venue

These Terms and any Dispute will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. Subject to the arbitration provisions in Section 13, any legal action or proceeding not subject to arbitration will be brought exclusively in the state or federal courts located in San Diego County, California, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

15.Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on the Site, update the "Effective Date" above, and notify you by email sent to the address associated with your account. Material changes will be effective no sooner than thirty (30) days after notice is sent, unless a shorter period is required by law or for security or legal-compliance reasons. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree to the changes, you may cancel your subscription as provided in Section 5.1.

16.General

Entire Agreement. These Terms, together with the Privacy Policy and any order or signup page incorporated by reference, constitute the entire agreement between you and MHR Products regarding the Services and supersede all prior or contemporaneous understandings.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms at any time, including in connection with a merger, acquisition, or sale of assets.

Force Majeure. We will not be liable for any delay or failure in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, or governmental action.

Notices to Us. Legal notices to MHR Products must be sent in writing to [email protected], with the subject line "Legal Notice."

Notices to You. We will provide notices to you by email to the address associated with your account. You are responsible for keeping your contact information current.

Headings. Section headings are for convenience only and have no legal effect.

17.Contact Information

If you have questions about these Terms, please contact us:

MHR Products LLC
Email: [email protected]
Website: mhr-products.com